Customer care

Our contacts:
Tlf. 211 547 608

I place an order, how do I know if it has been confirmed?

Once you have completed your order you will receive a confirmation email to the email address used to place the order.

If you don’t receive the email, check your spam folder and also your promotion folder. If you have any further question contact us by

What payment methods can I use at the WebRemi Online Store?

The following payment methods are available at the WebRemi Online Store:

– Credit / Debit Card
– Bank transfer

Bank: Eurobic
IBAN: PT50007900007722176010126

– MB Way (939 529 359)

How much is the shipping fee within Lisbon and Portugal?

The shipping fee is  5,00€ for online orders within Lisbon.

Zone 1: Lisbon 5,00€

Offer: Delivery Lisbon 2KM – 2.5 EUR (<2km radius from Remi- Rua Gomes Freire 146B)

Zone2 : 10,00 €
Sacavem- Loures-Amadora-Queluz-Pontinha- Odivelas

Zone3: 15,00 €
Ericeira-Torres Vedras-Povoa-
Vila Franca de Xira- Azambuja
Setubal -Palmela-Sesimbra

Where can I ship to? How can I do?

The WebRemi Online Store can ship products to the following destinations:

Remi Coffee & Wine shop for a FREE pick up (Rua Gomes Freire 146B, 1150-180, Lisboa)

We currently have delivery in Lisbon, Grande Lisboa & Setubal (The radius Sintra-Setubal- Azambuja-Torres Vedras)

When will I receive my order?

We deliver as soon as possible.

Can I return products that I am not satisfied with?

Contact our Customer Service in order to carry out further checks.

To contact us click on “Contact us”

What I have to do if some of the items I ordered are missing or damaged?

If some of the items you have received are missing, different from what ordered or damaged, please contact our Customer Service promptly. 

If the package received is unpacked you can sign the receipt noting ‘goods received unchecked’ or refuse the delivery: please inform our Customer Service about the situation as soon as possible in order to take action.

Why I cannot return food?

To protect our Customers and for reasons of hygiene the right of withdrawal is available only for products that can be resold without potential consumer health risks. We cannot accept returns of food since we are unable to guarantee the adequate preservation of these products.

Reclamações/ Complaints

por favor entre em contato conosco o mais rápido possível
Tlf. 211 547 608

For complaint, disputes or suggestions contact us asap
Tlf. 211 547 608

Nos temos livro de reclamações online: