Customer care

Is there a minimum order amount on WebRemi online shop?

Yes, 20 EUR in Lisbon area and 40 EUR outside of Lisbon.

I place an order, how do I know if it has been confirmed?

Once you have completed your order you will receive confirmation email to the email address used to place the order.

If you don’t receive the email, check your spam folder and also your promotion folder. If you have any further question contact us by sales@webremi.com

What payment methods can I use at the Eataly Online Store?

The following payment methods are available at the WebRemi Online Store:

– Credit Card
– Bank transfer
– MB Way

How much is the shipping fee within Lisbon and Portugal?

The shipping fee is  5,00€ for online orders within Lisbon.

Zone 1: Lisbon 5,00€

Zone2 :Almada-Montijo-Caparica- Belem-Oeiras-Vila Franca- Loures- Povoa-Amadora-Queluz-Pontinha- 10,00 €

Zone3: Cascais-Estoril-Sintra-Ericeira-Torres Vedras-Azambuja-Setubal – 15,00 €

Where can I ship to? How can I do?

The WebRemi Online Store can ship products to the following destinations:

Remi Coffee & Wine shop for a FREE pick up (Rua Gomes Freire 146B, 1150-180, Lisboa)

We currently have delivery in Lisbon and around only (The radius Sintra-Setubal- Azambuja-Torres Vedras)

When will I receive my order?

Once your order is confirmed, it usually takes between 12-72 hours to be delivered.

Can I return products that I am not satisfied with?

Contact our Customer Service in order to carry out further checks.

To contact us click on “Contact us”

What I have to do if some of the items I ordered are missing or damaged?

If some of the items you have received are missing, different from what ordered or damaged, please contact our Customer Service promptly. 

If the package received is unpacked you can sign the receipt noting ‘goods received unchecked’ or refuse the delivery: please inform our Customer Service about the situation as soon as possible in order to take action.

Why I cannot return food?

To protect our Customers and for reasons of hygiene the right of withdrawal is available only for products that can be resold without potential consumer health risks. We cannot accept returns of food since we are unable to guarantee the adequate preservation of these products.